Virtual Relationship Manager
Published date: 2026/11/08
- Location: Hyderabad, Telangana , India
Role/ Job Title: Virtual Relationship Manager
Business: Retail Banking
Function/ Department: Retail Liabilities
Place of Work: Sales hub
Roles & Responsibilities:
'-Responsible for deepening customer relationships to increase customer relationship value
- Responsible for driving quality engagements over call with customers by following industry best practices
'- Responsible for increasing mobile banking adoption and drive initial login on Optimus app
'-CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio
'- Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer
- Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement
- Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
- Ensure monthly operating plan is met to improve scorecard and decile rankings.
- Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
- Ensure strict adherence to the bank policies and compliance
- Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program
Secondary Responsibilities :
'- Assist audit and ensure compliance to internal and external regulations and guidelines
- Provide best in-class customer service to all clients to become their primary banker.
Key Success Metrics:
'Individual Contribution : CASA Growth, Fee Income Growth, NTB Customer IDs, Net Promoter Score(NPS) % customers Optimus download, #products per customer (PPC), #cross-sell (assets products), %increase in avg ORV, #customers upgraded to RB program, #family/groups created
Business: Retail Banking
Function/ Department: Retail Liabilities
Place of Work: Sales hub
Roles & Responsibilities:
'-Responsible for deepening customer relationships to increase customer relationship value
- Responsible for driving quality engagements over call with customers by following industry best practices
'- Responsible for increasing mobile banking adoption and drive initial login on Optimus app
'-CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio
'- Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer
- Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement
- Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
- Ensure monthly operating plan is met to improve scorecard and decile rankings.
- Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
- Ensure strict adherence to the bank policies and compliance
- Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program
Secondary Responsibilities :
'- Assist audit and ensure compliance to internal and external regulations and guidelines
- Provide best in-class customer service to all clients to become their primary banker.
Key Success Metrics:
'Individual Contribution : CASA Growth, Fee Income Growth, NTB Customer IDs, Net Promoter Score(NPS) % customers Optimus download, #products per customer (PPC), #cross-sell (assets products), %increase in avg ORV, #customers upgraded to RB program, #family/groups created
0 page views
Related listings
-
Bancassurance ManagerBankKey Skills Job Summary Banking Insurance, banking sales, General Insurance, Life Insurance, Finance, Mutual Funds, Wealth Management, Capital Market, Core Banking, Retail Banking Experience 1 - 4 years Employment Type Full Time Role Sales Executive/ ...2026/11/08
-
Corporate Account Manager - HDFC Bank Branch BankingBankRole description Document APosition Overview Position Title Corporate Account Manager Department HDFC Bank -Branch Banking Level/ Band Executive Role Summary:Provide support in Sales of Life Insurance business through bank customers at bank branches ...2026/11/08
-
Relationship ManagerBank Understand customer needs and develop plans to address them Identify key staff in client companies to cultivate profitable relationships Resolve customer complaints quickly and effectively Promote high-quality sales, supply and customer servi...2026/11/07