Virtual Relationship Banking
Published date: 2024/01/10
- Location: Andheri, Mumbai, Maharashtra, India
Full Job Description
HDFC Bank is looking for a motivated and customer-focused Virtual Relationship Banking - COP Officer. Join our team to help customers navigate their financial journey with innovative banking solutions. This is an excellent opportunity for freshers in Mumbai.
Job Description:
Primary Responsibilities:
Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
Call handling as per defined standards.
Accurate resolution for customer queries.
Promoting Digital Banking services for a superior customer service experience.
Profiling of customers in order to aid right cross-servicing of Bank products
Accurate logging and resolution of complaints.
Attrition control of customers.
Regular interactions with the customers and pro-actively assessing customer needs.
Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
Ensure portfolio quality of relationship while racing considering eligibility.
Monitor large amount movements and account closure from the deposit accounts.
REQUIREMENTS:
Location: Mumbai
CTC 1.7 - 2.1 lacs
Freshers Can Apply
Qualification: Graduation
Job Type: Fresher
Salary: ₹15,000.00 - ₹19,000.00 per month
Benefits:
Health insurance
Life insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Education:
Bachelor's (Required)
Experience:
Freshers Can Apply: 1 year (Preferred)
License/Certification:
Good English Communication (Required)
Comfortable with Ctc 15000 - 19000 (Required)
Comfortable with location Andheri East (Required)
Speak with the employer
+91 7717328074
HDFC Bank is looking for a motivated and customer-focused Virtual Relationship Banking - COP Officer. Join our team to help customers navigate their financial journey with innovative banking solutions. This is an excellent opportunity for freshers in Mumbai.
Job Description:
Primary Responsibilities:
Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
Call handling as per defined standards.
Accurate resolution for customer queries.
Promoting Digital Banking services for a superior customer service experience.
Profiling of customers in order to aid right cross-servicing of Bank products
Accurate logging and resolution of complaints.
Attrition control of customers.
Regular interactions with the customers and pro-actively assessing customer needs.
Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
Ensure portfolio quality of relationship while racing considering eligibility.
Monitor large amount movements and account closure from the deposit accounts.
REQUIREMENTS:
Location: Mumbai
CTC 1.7 - 2.1 lacs
Freshers Can Apply
Qualification: Graduation
Job Type: Fresher
Salary: ₹15,000.00 - ₹19,000.00 per month
Benefits:
Health insurance
Life insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Education:
Bachelor's (Required)
Experience:
Freshers Can Apply: 1 year (Preferred)
License/Certification:
Good English Communication (Required)
Comfortable with Ctc 15000 - 19000 (Required)
Comfortable with location Andheri East (Required)
Speak with the employer
+91 7717328074
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