Video KYC Banker
Published date: 2026/11/08
- Location: Chennai, Tamilnadu, India
Ensure Customer service excellence by adhering to professional conduct, attire & query handling to complete Video KYC requests
Roles & Responsibilities:
Display end to end process adherence in execution of Video KYC sessions
Ensure professional conduct and client handling in completion of Video KYC sessions
Deliver service with requisite Courtesy and Accuracy
Nil Defects (100% adherence to process requests)
Ensure Nil Customer complaints & timely resolution of SLS
Escalate / Highlight customer Problem Incidences to supervisors
Adherence to Service and Sales Compliance
Ensuring Process Efficiency by achieving set targets on quality parameters
Ensure tight controls and timely completion of trainings
Passion for delivering best in the Industry Client experience and excellence
Be an ambassador for the bank by being part of a visual touch point for clients
Skills Required :
1.Excellent Written & Oral Communication
2.Passions towards Service
3.Enthusiastic and Self Motivated
4.Ability to work in a dynamic environment
5.Good Comprehension Skills
6.Team player with a positive attitude
7.Willingness to work on alternate Saturdays/Sundays in shifts (incl night shifts).
On March 30, 2022 , Citi reached an agreement with Axis Bank for the sale of Citi’s consumer businesses in India. The transaction comprises the sale of the consumer banking businesses of Citibank India, which includes credit cards, retail banking, wealth management and consumer loans. The transaction also includes the sale of the consumer business of Citi’s non-banking financial company, Citicorp Finance (India) Limited, comprising the asset-backed financing business, which includes commercial vehicle and construction equipment loans, as well as the personal loans portfolio. It excludes Citi’s institutional client businesses in India. Citi remains committed and focused on serving institutional clients in India and globally. The transaction is expected to close in the first half of 2023 subject to requisite regulatory approvals. As this particular role operates within the scope of Citi’s consumer businesses, the successful candidate will initially be employed by Citi, but on sale completion, her/his employment will transfer to Axis Bank.
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Job Family Group:
Customer Service
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Job Family:
Service & Sales
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Roles & Responsibilities:
Display end to end process adherence in execution of Video KYC sessions
Ensure professional conduct and client handling in completion of Video KYC sessions
Deliver service with requisite Courtesy and Accuracy
Nil Defects (100% adherence to process requests)
Ensure Nil Customer complaints & timely resolution of SLS
Escalate / Highlight customer Problem Incidences to supervisors
Adherence to Service and Sales Compliance
Ensuring Process Efficiency by achieving set targets on quality parameters
Ensure tight controls and timely completion of trainings
Passion for delivering best in the Industry Client experience and excellence
Be an ambassador for the bank by being part of a visual touch point for clients
Skills Required :
1.Excellent Written & Oral Communication
2.Passions towards Service
3.Enthusiastic and Self Motivated
4.Ability to work in a dynamic environment
5.Good Comprehension Skills
6.Team player with a positive attitude
7.Willingness to work on alternate Saturdays/Sundays in shifts (incl night shifts).
On March 30, 2022 , Citi reached an agreement with Axis Bank for the sale of Citi’s consumer businesses in India. The transaction comprises the sale of the consumer banking businesses of Citibank India, which includes credit cards, retail banking, wealth management and consumer loans. The transaction also includes the sale of the consumer business of Citi’s non-banking financial company, Citicorp Finance (India) Limited, comprising the asset-backed financing business, which includes commercial vehicle and construction equipment loans, as well as the personal loans portfolio. It excludes Citi’s institutional client businesses in India. Citi remains committed and focused on serving institutional clients in India and globally. The transaction is expected to close in the first half of 2023 subject to requisite regulatory approvals. As this particular role operates within the scope of Citi’s consumer businesses, the successful candidate will initially be employed by Citi, but on sale completion, her/his employment will transfer to Axis Bank.
-------------------------------------------------
Job Family Group:
Customer Service
-------------------------------------------------
Job Family:
Service & Sales
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
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