UX Writer II

Our world is rapidly transforming. The amount of data each of us must process is ever increasing. In fact, the total amount of content in the world is doubling every two years. People spend 20% of their time looking for information and 60% of the people claim to be missing key pieces of data to make decisions daily. OneDrive and SharePoint are rapidly growing services at the centre of Microsoft's cloud, interacting with almost every part of Microsoft. In the OneDrive and SharePoint team, we strive to deliver cutting edge technology that helps our customers thrive in an information dense world. SharePoint helps millions of people work better together and empowers the biggest companies in the world to solve mission critical problems. You would be a part of a team that is fundamentally changing the way that millions of people use their devices and interact with the most important content for their home, work, and school.

Responsibilities

About The Role

Our writing and copy work for ODSP includes first-run experiences, user interface text, in-product contextual assistance and notifications, emails, web sites, how-to video scripts, and more.

You'll love this role if you're passionate about language, design, and technology. You love challenges and thrive in creative, collaborative cultures. You are disciplined, organized, self-motivated and able to independently manage the details of your work. Most of all, you care about the people who are using technology, and making their experiences better.

On a typical day in this role, you might:
• Work with an interaction designer to craft copy for a feature or flow. Participate in conceptualizing and iterating in design meetings to improve product designs and structure flows. Collaborates with other designers, program managers, and developers.
• Do a terminology exploration for a new concept . Structure product content, name components/controls, and define messaging to make information accessible, usable, and understandable.
• Develop copy treatments for a user research study or in-product experiment. Know the product area and demonstrate knowledge of customer personas, how competitors meet those needs, and where their solutions fall short.
• Bring your voice to a design critique of proposed features or scenarios. Begin to define needs of product designs, help identify needs that are not spoken and raises them with senior team members.
• Design & write a set of Help content for a new area

Review customer comments and update content or UX copy to improve understanding.
• Draft/review a 60-second how-to video script

Requirements
• Experience writing for instructional, conversational, or entertainment purposes (education, instructional design, voice design, playwriting/screenwriting, narrative design, exhibition/museum design, creative/fiction writing, etc.)
• Proficient with Microsoft Office products
• Portfolio review of writing and content samples
• North American English fluency
• Natural and inquisitive passion for modern technology
• Experience working with Design discipline (interactive, visual)
• Experience working with customer research
• Self-motivated collaboration and problem-solving skills

Qualifications

Preferred qualifications
• Bachelor's OR Master's Degree in Arts, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 4+ years related work experience working in product or service.
• OR equivalent experience.

⁠ Studio+91 is a 'microcosm of Microsoft'

Microsoft's mission is to 'empower every person and every organization on the planet to achieve more'. At studio+91 at the India Development Center (MSIDC), we work together across a multitude of disciplines: design, research and design engineering, to empower people all over the planet. Our diverse teams are constantly iterating, solving problems and collaborating with product managers, engineers to craft meaningful and relevant product experiences. Teams at studio+91 work across Edge, Bing, Office, Azure, OneDrive and SharePoint, Notes and Tasks etc. forming and contributing diverse perspectives to the product experiences