User Support Technician I
Published date: 2024/01/10
- Location: Bengaluru , Karnataka, India
User Support Technician I-230146:IN20 Description
The User Support Technician I is a blend of technical expertise, troubleshooting skill and superior customer service.The support technician will provide support via phone, in person, web, email, chat and other channels as required to all levels of IEEE staff and is responsible for taking ownership of customer issues and seeing problems through to resolution.Must ensure proper recording and closure of all issues and follow standard procedures for escalation of unresolved issues.Responsible for supporting all working end nodes (PC, Macs, mobile devices, printers, etc) for all IEEE staff. This position must possess a good understanding of how the MAC platform integrates with a Windows based production environment.
Respond to / resolve all issues or requests within defined SLA's.Accountability is documented in monthly statistical reports and from feedback from the user community and co-workers.Work is performed with frequent interruptions and is subject to immediate response for service, competing priorities and emergency deadlines.The User Support Technician I needs to be able to interface with non-technical users and instruct them on performing diagnostic procedures.
This position must be able to work effectively in the office. Requires customer/staff support outside of standard working hours and/or on-call schedules to accommodate coverage.
Qualifications
Bachelor's degree/Diploma or equivalent experience A Bachelor's degree is required.
Job
:Technology
Primary Location
:India-Karnataka-Bengaluru
Schedule
:Full-time
Job Type
:Regular
Job Posting
:Jun 16, 2023, 12:07:25 AM
The User Support Technician I is a blend of technical expertise, troubleshooting skill and superior customer service.The support technician will provide support via phone, in person, web, email, chat and other channels as required to all levels of IEEE staff and is responsible for taking ownership of customer issues and seeing problems through to resolution.Must ensure proper recording and closure of all issues and follow standard procedures for escalation of unresolved issues.Responsible for supporting all working end nodes (PC, Macs, mobile devices, printers, etc) for all IEEE staff. This position must possess a good understanding of how the MAC platform integrates with a Windows based production environment.
Respond to / resolve all issues or requests within defined SLA's.Accountability is documented in monthly statistical reports and from feedback from the user community and co-workers.Work is performed with frequent interruptions and is subject to immediate response for service, competing priorities and emergency deadlines.The User Support Technician I needs to be able to interface with non-technical users and instruct them on performing diagnostic procedures.
This position must be able to work effectively in the office. Requires customer/staff support outside of standard working hours and/or on-call schedules to accommodate coverage.
Qualifications
Bachelor's degree/Diploma or equivalent experience A Bachelor's degree is required.
Job
:Technology
Primary Location
:India-Karnataka-Bengaluru
Schedule
:Full-time
Job Type
:Regular
Job Posting
:Jun 16, 2023, 12:07:25 AM
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