User Happiness Officer
Published date: 2024/01/10
- Location: bengaluru, Karnataka, India
Job details
No matching job preferences
Job type
Regular / Permanent
Contractual / Temporary
Full Job Description
We are seeking individuals who are passionate about sports and dedicated to delivering exceptional customer experiences through both phone and email communication channels.
MY RESPONSIBILITIES
To deliver best-in-class service and go out of your way to find solutions and make our Decathlon users delighted.
Give instant responses & find solutions for our users over Emails & Calls.
Follow up & think out of the box to deliver quality service over Emails & Calls.
To ensure complete ownership of customer issues and guarantee end-to-end satisfaction with our services.
To collaborate with various teams within the ecosystem of Decathlon to identify optimal solutions for our customers
To prepare key reports to stakeholders to help derive better actions on floor for continuous improvement
Sound Mind on Conflict Management
WHO YOU ARE?
Very clear communication (Verbal + Written)
You are a team player.
You are patient and kind.
You are self-motivated.
Analytical skills.
You are challenge oriented and want to improve the process.
You are autonomous.
Quick problem solver, smart, and always up for challenges.
Vital and Responsible personality.
You are versatile and can multitask.
Hiring Insights
Job activity
Posted today
Decathlon United
No matching job preferences
Job type
Regular / Permanent
Contractual / Temporary
Full Job Description
We are seeking individuals who are passionate about sports and dedicated to delivering exceptional customer experiences through both phone and email communication channels.
MY RESPONSIBILITIES
To deliver best-in-class service and go out of your way to find solutions and make our Decathlon users delighted.
Give instant responses & find solutions for our users over Emails & Calls.
Follow up & think out of the box to deliver quality service over Emails & Calls.
To ensure complete ownership of customer issues and guarantee end-to-end satisfaction with our services.
To collaborate with various teams within the ecosystem of Decathlon to identify optimal solutions for our customers
To prepare key reports to stakeholders to help derive better actions on floor for continuous improvement
Sound Mind on Conflict Management
WHO YOU ARE?
Very clear communication (Verbal + Written)
You are a team player.
You are patient and kind.
You are self-motivated.
Analytical skills.
You are challenge oriented and want to improve the process.
You are autonomous.
Quick problem solver, smart, and always up for challenges.
Vital and Responsible personality.
You are versatile and can multitask.
Hiring Insights
Job activity
Posted today
Decathlon United
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