US Client Support Executive

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US Client Support Executive

Cocentrus
Vadodara, Gujarat
Apply on LinkedIn
22 hours ago
Full–time
Hiring for US Client Support Executive Profile for Vadodara location. Please find the Job responsibility as below :-

Job Profile : US Client Support Executive

Experience : 3+Years

Salary Budget : Up to 8.00 LPA

Location : Vadodara

Working Hours : 6:30 pm to 4:00 pm

Working Working : Monday to Friday

Key Roles And Responsibilities:-
• Work directly with clients to effectively manage their needs and preferences
• Communicate via telephone and email to address customer issues
• Obtain and process all client information and transactions
• Answer client questions or concerns in a timely, informative, and professional manner
• Calmly handle customer complaints and work to find solutions
• Seek assistance and report major problems to upper management
• Create new accounts and maintain client portfolios
• Compile and update necessary documents, contracts, etc.
• Ensure compliance with necessary specifications and regulations.
• Prospect for new clients and coordinate initial meetings
• Develop and foster growth within existing clientele
• Frequently check-in with clients to confirm their satisfaction of services provided
• Inform clients of any new available services or updates to existing ones
• Work with and report progress to Data Processing Manager
• Perform basic administrative and clerical duties as necessary
• Assist with and contribute to marketing and advertising initiatives
• Exhibit expert knowledge regarding the products and services offered
• Work according to set standards and operating procedures
• 3+years of experience as a client services associate is preferred
• Highly computer literate and proficient in Microsoft Office
• Strong organizational skills highly detail-oriented excellent communication skills both oral and written
• Comfortable working independently exceptional customer service skills thrives in a fast paced environment adept problem solver deadline driven

Please Note:- Share your updated CV on my mail Id:- itresumes.jbi@gmail.com

Thanks

Anjali (HR Team Cocentrus)

8920576812

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