UPI L1 Support
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
Position: UPI Application L1 Support
Greetings from FSS!!
About FSS:
Financial Software and Systems (FSS) is a globally leading provider of payment products and a payment processor. The company offers an integrated portfolio of software products, hosted payment services, and software solutions built over three decades of global experience. FSS, end-to product portfolio includes Card Issuance, Omni-channel Acquiring and Merchant Management, Payment Analytics, Digital Security, Reconciliation and Settlement, and ATM Monitoring and Management.
Headquartered in Chennai, India, FSS is a strategic payments partner for leading global banks, financial institutions, processors, central regulators, and governments across North America, UK, Europe, Middle East, Africa, and APAC and has 2,500 domain specialists on-board. For more information visit
Job Description
L1 UPI Application Support
Level 1 Support Activities (24
• 7)
Technical Analysis
Log based transaction analysis by adhering to SOPs provided
Exception logs analysis by adhering to SOPs provided
Incident/services request handling via the Banks SNOW ticketing tool
Maintain issue tracker for all open/closed/In progress with bank
Issue analysis report (Any specific / multiple)
Daily technical and business decline analysis
Attend to calls from Bank’s branches
Production Support
Monitor transaction success rates
Work with external and internal stakeholders to identify gaps and improve performance
Own the resolution process for pending/failed transactions
Working with Partner and bank/3rd party teams for resolution process
Support to the Bank's operations team for UPI reconciliation system for the failure transactions.
Co-ordination with Partner's L2 team for resolution
Co-ordination with Bank / other 3rd party teams for resolution
Incident Report (IR) preparation and submission
Skill: UPI L1 Support is Mandatory
Location:
Mumbai
Educational Qualification that you will have:
Any UG/PG
Kindly revert your profile to with below details
Total experience:
Current CTC
Expected CTC
Np( If serving Notice): (Require only Immediate Joiners
Mention the LWD:
Current Location
Preferred
Location
Greetings from FSS!!
About FSS:
Financial Software and Systems (FSS) is a globally leading provider of payment products and a payment processor. The company offers an integrated portfolio of software products, hosted payment services, and software solutions built over three decades of global experience. FSS, end-to product portfolio includes Card Issuance, Omni-channel Acquiring and Merchant Management, Payment Analytics, Digital Security, Reconciliation and Settlement, and ATM Monitoring and Management.
Headquartered in Chennai, India, FSS is a strategic payments partner for leading global banks, financial institutions, processors, central regulators, and governments across North America, UK, Europe, Middle East, Africa, and APAC and has 2,500 domain specialists on-board. For more information visit
Job Description
L1 UPI Application Support
Level 1 Support Activities (24
• 7)
Technical Analysis
Log based transaction analysis by adhering to SOPs provided
Exception logs analysis by adhering to SOPs provided
Incident/services request handling via the Banks SNOW ticketing tool
Maintain issue tracker for all open/closed/In progress with bank
Issue analysis report (Any specific / multiple)
Daily technical and business decline analysis
Attend to calls from Bank’s branches
Production Support
Monitor transaction success rates
Work with external and internal stakeholders to identify gaps and improve performance
Own the resolution process for pending/failed transactions
Working with Partner and bank/3rd party teams for resolution process
Support to the Bank's operations team for UPI reconciliation system for the failure transactions.
Co-ordination with Partner's L2 team for resolution
Co-ordination with Bank / other 3rd party teams for resolution
Incident Report (IR) preparation and submission
Skill: UPI L1 Support is Mandatory
Location:
Mumbai
Educational Qualification that you will have:
Any UG/PG
Kindly revert your profile to with below details
Total experience:
Current CTC
Expected CTC
Np( If serving Notice): (Require only Immediate Joiners
Mention the LWD:
Current Location
Preferred
Location
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