Unit Head - RA Unsecured Operations

• Monitoring of daily operations related to Disbursement, Collection, Insurance, Pre-Closure, GL entries and EOD/BOD etc.
• Ensure the proper coordination between internal and external customers.
• BC coordination for smooth operation on day to basis.
• BC relationship management by regular coordination and queries resolution.
• New BC empanelment configuration, policy setup, system credential, training.
• Screening, Commercial closure, Legal vetting, On boarding Managing.
• Audit related response and timely closure of All raised queries with proper justifications.
• Adherence of Compliance guidelines and Process as per approved note and monitoring of the same.
• Defined MIS reports preparation and circulation.
• Managing escalations / grievance redressal by ensuring closure of the issue within time frame.
• Ensure adherence of file TAT in operation.
• Ensuring the closure of monthly activities like Payout, NPA settlement and FLDG management etc.
• Team management
• Training
• Evaluation of system enhancements and planning of compliance followed by development and deployment in production.
• Preparation of Business Requirement Documents (BRDs), Review the Functional Specification documents (FSDs), Conduct the User Acceptance testing (UAT) and provide the Sign off.
• Insurance booking and settlement monitoring

Competencies required for role
• Must have worked in any MFI/NBFC-MFI/Bank-MFI
• Critical thinking and problem solving
• Excellent decision-making and leadership skills
• Must have through knowledge to use computer system and related applications (Excel)
• Reporting skill is mandatory
• Must be flexible to work in a team for achieving organisation target as one entity
• Willingness to work in shifts and extended hours.