UCCE Engineer
Published date: 2024/01/10
- Location: Hyderabad, Telangana, India
Role: UCCE – Senior Analyst / Lead
Experience: 5+ Years
Work Location: Hyderabad
Responsibilities:
• Perform client consultation: plan, design, implement, and support the voice
infrastructure
• Work with pre-sales/sales and technical teams to identify, validate and develop Cisco
Unified Communications strategic sales opportunities
• Develop and implement the technical architecture and physical design of the
network: analyze existing voice and data networks and recommend solutions
• Hands on experience on Cisco UCCE, CUCM, Media Gateways, CVP, VXML GWs.
• Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity
Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers
and voice gateways, etc.
• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware /
software problems
• Forge strong relationships with clients to create an optimal service experience and
an opportunity to discover future business opportunities
• Identify potential challenges that may impact our clients and proactively formulate
responses and solutions
• Communicate effectively with clients and team members
• Retain existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft,
etc) or specializations and attain new ones as business needs require
Requirement:
• Knowledge of Cisco UCCE, CUCM, Media Gateways, CVP, VXML GWs is mandatory.
• Cisco Unified Communications Manager.
• Cisco Unity Connection.
• Cisco Unified IM and Presence.
• Cisco Unified Contact Center Express & Enterprise.
• Customer Voice Portal.
• Cisco Social Miner.
• Cisco Voice Gateways (29XX,39XX
Experience: 5+ Years
Work Location: Hyderabad
Responsibilities:
• Perform client consultation: plan, design, implement, and support the voice
infrastructure
• Work with pre-sales/sales and technical teams to identify, validate and develop Cisco
Unified Communications strategic sales opportunities
• Develop and implement the technical architecture and physical design of the
network: analyze existing voice and data networks and recommend solutions
• Hands on experience on Cisco UCCE, CUCM, Media Gateways, CVP, VXML GWs.
• Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity
Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers
and voice gateways, etc.
• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware /
software problems
• Forge strong relationships with clients to create an optimal service experience and
an opportunity to discover future business opportunities
• Identify potential challenges that may impact our clients and proactively formulate
responses and solutions
• Communicate effectively with clients and team members
• Retain existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft,
etc) or specializations and attain new ones as business needs require
Requirement:
• Knowledge of Cisco UCCE, CUCM, Media Gateways, CVP, VXML GWs is mandatory.
• Cisco Unified Communications Manager.
• Cisco Unity Connection.
• Cisco Unified IM and Presence.
• Cisco Unified Contact Center Express & Enterprise.
• Customer Voice Portal.
• Cisco Social Miner.
• Cisco Voice Gateways (29XX,39XX
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