Travel Sales Consultant
Published date: 2026/11/07
- Location: FABgetaways, Gujarat, India
"Every contact we have with a customer influences whether or not they’ll come back. We have to be great every single time or we’ll lose them”
Responsibilities:
• Handling customer queries through channels such as calls, live chat and email by responding professionally and competently within the specified time frames
• Assisting customers with details related to deals by keeping yourself updated with the latest deals on our platform
• Resolving customer complaints by closing the case at your end or referring it to the concerned department and reverting to the customer
• Building a post case brief so as to facilitate dealing with similar queries in future
• Maintaining accurate customer database in order to follow-up or build great relationships with the customer
• Supporting outbound email and phone campaigns when required
• Working closely with digital marketing team for constant feedback to improve the leads getting generated
• Handling CRM for regular updating of Leads
Responsibilities:
• Handling customer queries through channels such as calls, live chat and email by responding professionally and competently within the specified time frames
• Assisting customers with details related to deals by keeping yourself updated with the latest deals on our platform
• Resolving customer complaints by closing the case at your end or referring it to the concerned department and reverting to the customer
• Building a post case brief so as to facilitate dealing with similar queries in future
• Maintaining accurate customer database in order to follow-up or build great relationships with the customer
• Supporting outbound email and phone campaigns when required
• Working closely with digital marketing team for constant feedback to improve the leads getting generated
• Handling CRM for regular updating of Leads
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