Travel Consultant

· Input all confirmed reservations into our booking system (hotel bookings, tours & excursions etc.) and communicate the same to hotels and respective suppliers

· Ensures accuracy in the prices offered in the quotations; makes sure correct rates are given according to corresponding rates as approved by the Key Account Managers

· Prepare invoices for all confirmed bookings according to the systems pricing

· Follow up on hotel confirmations, tours and excursions etc. re-checking the details once again before sending to Accounts Department for invoicing

· Amends, cancels bookings whenever requested and charges agents/clients according to hotel contract & cancellation policy

· Seeks opportunities to maximize on revenue; upsell to clients by offering higher room types, added tours & excursions

· Keeps up to date on various update of Hotel rates, special rates & promotions, ground handling service charges etc.

· Monitors all bookings for individual clients and ensure that payment is received prior to cancellation deadline

· Process daily administrative tasks such as monitor Arrival check list, No-Shows and Show-ups reports received from Airport Representatives and accordingly communicate relevant information to our agents to action

· Attends Hotel show-arounds and inspections to have clear understanding of the product (room types, facilities etc.)

· Provides feedback on any communications to various internal department in case of any rate disputes

· Flag any issues for resolution to team leader

· Other duties as assigned, assisting in special projects, and taking on additional responsibility