Transitions Lead / Asst Manager - BPO

Position : Transitions - Lead / Assistant Manager - BPO Industry Experience : Min 8 -12 Years Location: Onsite - Hyderabad Work Timings: 02:00 pm -11:00 pm IST Notice Period : Immediate to 30 Days Please share your resume with Current CTC, Expected CTC and Notice Period to nirogi.siva@cleanharbors.com Job Purpose : This is an Individual Contributor role - will work and co-lead transitions and transformation programs along with India Head of Transition to manage and Lead Transitions and Transformation programs within Organizations Business Shared Services center from US and Canada operating entities Will be responsible to facilitate set up, build and grow the center along with the Leadership team. Job Description: 1) Minimum 8-12 years of experience in end-to-end deep transitions experience as well program planning and management experience with high levels of energy, integrity, and ethical practices. 2) It would be an advantage plus for candidates with transition experience into Finance & Accounting / BFSI domain) worked with multi-cultural environment across USA / UK / EU…etc. 3) Responsible for the managing multiple high visibility & large – scale initiatives (Eg: strategic change management) including working in multi-disciplinary projects. 4) Expected to ensure and demonstrate tremendous discipline in the transition planning and governance process as per Transition Framework. 5) Responsible for providing strategic consulting around transitions in an effort to ensure all transfer decisions are in line with the business strategy. 6) Collaborate with all senior stakeholders to improve pace of delivery and quality of execution by increasing efficiency through digitization and adoption of transformative technologies. 7) Control the actions of KT (Knowledge Transfer), tracking, monitoring and timely managing the escalations at every stage of transition with Knowledge of service transition methodology, tools and templates as per CleanHarbors framework. 8) End to end project management experience from planning to BAU (Business as Usual) as per agreed timelines. 9) Identifies delays, fix accountabilities and proactively communicate with all stakeholders to drive the execution plan. 10) Co-ordination and collaboration with stakeholders at various regions / service lines for identify future opportunities for scope at GCC and ability to plan, coordinate, and execute process transitions. 11) The role also owns all aspects of transition reporting across various stakeholders along with maintaining the control of all transition related data, create management reporting for consumption across levels and for driving the transitions forward. 12) Be a POC from Transitions wing for all stakeholders (Operations Managers / Team Leads / process owners) thru strategic though process and supporting jointly addressing risks, mitigations, change management procedures to ensure seamless service deliveries. 13) Provides support, oversight and direction to the GCC processes ensuring adequate staffing, training & development, and optimal operation in accordance with business requirements. 14) Advantageous to be Quality Oriented such as Lean / Six-Sigma qualified with a passion in process improvement and automation with excellent analytical/ problem-solving inclination. 15) Would be plus to have RFP / RFI participations and any pre-sales support. Other requirements: 1) Project Management certification is preferred such as PMP/ PRINCE2. 2) RFP / RFI / Quality expertise in Six Sigma / Lean Certified would be added advantage. 3) Highly Proficient in MS suits like Word, Excel, and PowerPoint, Visio, etc. 4) Attention to detail and able to maintain data confidentiality. Academic Background: Graduate in Commerce, such as B. Com; M. Com; MBA Finance; University Project Management certification; etc