Training & Warranty Manager, India
Published date: 2024/01/10
- Location: Maharashtra , Mumbai , India
Typical Day
• Lead Field Services, and review warranty cost from spares consumption report.
• Work with Training Manager to build Field team competency based on consumption analysis
• Secure a tight warranty cost control and support quality development.
• Deliver very ambitious targets of warranty cost without compromising in customer satisfaction.
• Implement/review/enhance field service in delivering quality services from right diagnostic model to avoid repeats and wrong diagnosis and unnecessary replacement of spares
• Timely report on Product Quality issues to avoid repeat failures and control cost of services
• Focus on wrong claims and take corrective actions and have strong control on data.
• Connect to Field Service technicians on product performance and issues.
• Develop Processes to ensure internal/external Warranty reporting is clear and concise that accurately conveys warranty status and reports and drive appropriate actions
• Work with technical training team to identify and develop preventive measures to reduce failures.
• Support activities to improve product quality by timely escalating issues to manufacturing.
• Perform call audits, defective spares audits and implement corrective actions.
• Investigating causes of quality problems and proposing solutions
• Lead Field Services, and review warranty cost from spares consumption report.
• Work with Training Manager to build Field team competency based on consumption analysis
• Secure a tight warranty cost control and support quality development.
• Deliver very ambitious targets of warranty cost without compromising in customer satisfaction.
• Implement/review/enhance field service in delivering quality services from right diagnostic model to avoid repeats and wrong diagnosis and unnecessary replacement of spares
• Timely report on Product Quality issues to avoid repeat failures and control cost of services
• Focus on wrong claims and take corrective actions and have strong control on data.
• Connect to Field Service technicians on product performance and issues.
• Develop Processes to ensure internal/external Warranty reporting is clear and concise that accurately conveys warranty status and reports and drive appropriate actions
• Work with technical training team to identify and develop preventive measures to reduce failures.
• Support activities to improve product quality by timely escalating issues to manufacturing.
• Perform call audits, defective spares audits and implement corrective actions.
• Investigating causes of quality problems and proposing solutions
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