Training & Quality Manager For International Customer.
Published date: 2026/11/07
- Location: Noida, Uttar Pradesh, India
We are looking for an experienced Call Center Project Manager / Operations Manager to join our team. The person would be responsible for managing service delivery for a key account (about 50 FTEs) for a global client in a non voice set-up.
The individual would have to have a very hands on approach of managing customer service operation for a large multinational, preferably in a multilingual environment.
You would have to have creative ideas and solutions for streamlining, and making operations of the account more efficient.
Responsibilities : . Managing customer service / call center operations for a leading global retailer. Managing a team of 50+ FTEs, of multiple nationalities, often working remotely, and multilingual.
Able to Manage training (new hire, updates and refresher). Drill down reports to identify areas of improvement. Manage SLAs of the project.
Manage team discipline. Handle daily communication and correspondence with the client. Requirement : . At least 2 years experience in managing call center / customer services for an international company.
Excellent with MS Excel and other BI tools. Flexibility to work in a 24x7 environmentManage individual agent performanceAttention to detailStrong people skills.
Excellent communication skills
The individual would have to have a very hands on approach of managing customer service operation for a large multinational, preferably in a multilingual environment.
You would have to have creative ideas and solutions for streamlining, and making operations of the account more efficient.
Responsibilities : . Managing customer service / call center operations for a leading global retailer. Managing a team of 50+ FTEs, of multiple nationalities, often working remotely, and multilingual.
Able to Manage training (new hire, updates and refresher). Drill down reports to identify areas of improvement. Manage SLAs of the project.
Manage team discipline. Handle daily communication and correspondence with the client. Requirement : . At least 2 years experience in managing call center / customer services for an international company.
Excellent with MS Excel and other BI tools. Flexibility to work in a 24x7 environmentManage individual agent performanceAttention to detailStrong people skills.
Excellent communication skills
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