Tl Bpo Us Process

Team Leader

BPO:
3 years (preferred)
• Total work: 5 years (preferred)

Full Job Description

Summary of the Job:
 Create an inspiring team environment with an open communication culture

 Set clear team goals

 Delegate tasks and set deadlines for your internal team

 Oversee day-to-day operation  Monitor team performance and report on metrics  Motivate team members

 Listen to team members' feedback and resolve any issues or conflicts

 Recognize high performance and reward accomplishments

 Encourage creativity and risk-taking

 Suggest and organize team building activities

Roles & Responsibilities:
 Good Understanding Of Quality Parameters And How They Will Work In Sync With Operations

 Customer-Centric Approach -An Ability To Handle Real-Time Escalations & How they Will Be Defused

 Out Of Box thinking abilities

 An Ability To Give Management, Inferences Based On The Metrics And Performances

 An Ability To Do RCA On Process Failures, Excellent communication and leadership skills, Decision-making skills, Organizational and time-management skills.

Job Types:
Full-time, Regular / Permanent

Salary:
₹35,086.00 - ₹45,665.59 per month

Benefits:
• Paid sick time
• Paid time off

Schedule:
• Night shift

Supplemental pay types:
• Commission pay
• Performance bonus

Ability to commute/relocate:
• Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

Experience:
• BPO TL total work: 2 years (required)

Speak with the employer
• 91 9988109101
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