Territory Manager-SEPL

Roles & Responsibilities:

'- Acquisition of SEPL loan customers in the identified segment and reference generation from the specified catchment area
'-Grow the AUM base for Business Loan lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met
- Collaborate with the Product Head Business Loan to ensure that the customers are offered the best in class solutions funding/ multifunding requirements and key DST's are appropriately incentivised.
'-Ensuring quality portfolio by minimizing delinquency and rejection
'-Extensive knowledge and understanding of retails assets, products and operations
'-Identifying the changing market trends, channel development for acquiring business and provide high quality customer service
- Design a fulfilling customer journey leading to customer delight and making IDFCFirst their banking partner of choice
- Ensure the successful adoption of internal compliances & regulatory framework across the business

Secondary Responsibilities:

'-Recommend process changes in order to improve service efficiency and quality across the assigned area
'-Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service
'-Leverage in-house synergies through collaboration with internal stakeholders

Managerial & Leadership Responsibilities:

'- Attract and retain best-in-class talent for key roles in their reporting structure

Key Success Metrics:

'Increased Profitability, Assets Under Management (AUM), Portfolio Quality, Total No. of Customers, Number of Customer Acquisitions