Territory Manager-Consumer Durable Loan Open Market

The role entails scaling up the business for the Consumer Durable Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner.

Role will closely collaborate with Retail team - Product Head, Operations, Sales, IT, Credit, BIU for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs.

Roles Responsibilities :
• Acquisition of Consumer Durable Loan customers in the identified segment and reference generation from the specified catchment area
• Grow the AUM base for Consumer Durable Loan lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met
• Collaborate with the Product Head Consumer Durable Loan to ensure that the customers are offered the best in class solutions funding / multi funding requirements and key DST's are appropriately incentivized.
• Ensuring quality portfolio by minimizing delinquency and rejection
• Extensive knowledge and understanding of retails assets, products and operations
• Identifying the changing market trends, channel development for acquiring business and provide high quality customer service
• Design a fulfilling customer journey leading to customer delight and making IDFC First their banking partner of choice
• Ensure the successful adoption of internal compliances & regulatory framework across the business

Managerial & Leadership Responsibilities :
• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically
• Attract & retain best-in class talent to meet Bank's rapid growth targets