Teller

Role Responsibilities
• * Deliver quality service while carrying out the following transactions among others for customers:
• * Cash deposits
• Cash withdrawals
• Demand draft/pay order instructions – accepting and processing
• Accepting instructions for FD breaks
• Effecting internal account to account transfers
• Accepting and processing stop payment instructions
• * Ensure that all of the above services are delivered with accuracy and warmth
• Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.
• General Reconciliation and Compliance Activities at their level, which may typically include:
• * Dual control of Cash functions
• Control of Security stationary
• Review of processing entries and vouchers
• * Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff
• Contribute to branch performance through referrals, efficient customer service, effective operations controls
• He/She is aware of bank&rsquos Mis-selling & Sales Policies and ensure adherence all the times.
• Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.
• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
• * Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
• * Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
• * Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions Co-operate with Management to support and promote Health and safety in the workplace
• Ensure that your actions do not put others at risk Work in a healthy and safe manner
• Encourage others to work in a healthy and safe manner
• Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

Our Ideal Candidate
• * Graduate/ Post Graduate
• Anywhere between 1 - 4 years of overall experience
• Banking knowledge
• Understanding of front and back office processes and procedures
• Good Interpersonal Skills
• Strong Communication Skills
• Team-playing ability
• Customer and Service Orientation

About Standard Chartered
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