Telecaller
Published date: 2024/01/10
- Location: Dehradun, Uttarakhand, India
As a telecaller your job include telecalling cum office assistant. Must have basic knowledge of Excel. You must have good communication skills in language Hindi and English. You must have a smart phone. Should be confident enough to deal with clients queries. Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/servicesFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsMinimum Requirement:Good Communication SkillsGood Problem-solving skills over the callHigh energy level
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