Telecaller

Roles and Responsibilities:
• Guiding the tele-calling team and ability to troubleshoot.
• Introduce and promote our products or services to potential customers in a persuasive

manner.
• Engage in active listening to understand customer needs and provide appropriate solutions.
• Generate leads and qualify them based on specific criteria and customer requirements.
• Answer incoming calls and respond to customer inquiries or direct them to the appropriate

department.
• Maintain a database of customer interactions, recording details of inquiries, complaints, and

comments.
• Follow up with potential customers to ensure their interest and provide additional

information as needed.
• Achieve individual and team targets for call volume, lead conversion, and sales quotas.
• Collaborate with the sales team to identify opportunities for upselling or cross-selling.
• Stay updated on product knowledge and industry trends to effectively communicate features

and benefits to customers.
• Adhere to scripts and guidelines provided, while also being able to adapt and personalize

conversations based on customer responses.
• Handle customer objections and resolve complaints or escalate them to the appropriate

supervisor when necessary.
• Maintain a professional and courteous demeanor while representing the company during

phone interactions.
• Continuously strive to improve call quality, customer satisfaction, and overall performance.

Job Types: Full-time, Regular / Permanent

Salary: ₹300,000.00 - ₹360,000.00 per year

Schedule:
• Day shift

Ability to commute/relocate:
• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:
• Hindi (Preferred)
• English (Preferred)

Speak with the employer
+91-XXXXXXXXXX