Telecaller
Published date: 2024/01/10
- Location: Chennai, Tamilnadu , India
About the internship
We are looking for a customer-focused and service-minded individual to join our customer support team. The primary responsibility of this role is to provide technical assistance to our customers and partners to resolve issues pertaining to web hosting and cloud services.
Selected intern's day-to-day responsibilities include:
1. Effectively handle, manage and resolve technical issues(L1) that come into our technical support center via phone, chat, email, and support portal
2. Collaborate across teams to identify the root cause for technical issues
3. Escalate issues to engineering as required with thorough details and documentation
Who can apply
Only those candidates can apply who:
. are available for full time (in-office) internship
. have relevant skills and interests
Other requirements
1. Own and drive technical issues through to resolution
2. Proficient with technical problem-solving methodologies
3. Ability to adapt and change in a fast-paced environment
4. Ability to effectively communicate technical details to all audiences
5. Excellent communication and interpersonal skills (must)
6. Strong organizational and time management skills
7. Strong customer-facing skills
Perks
Certificate
Number of openings
5
(Ref:www.freshersworld.com,freshersworld
We are looking for a customer-focused and service-minded individual to join our customer support team. The primary responsibility of this role is to provide technical assistance to our customers and partners to resolve issues pertaining to web hosting and cloud services.
Selected intern's day-to-day responsibilities include:
1. Effectively handle, manage and resolve technical issues(L1) that come into our technical support center via phone, chat, email, and support portal
2. Collaborate across teams to identify the root cause for technical issues
3. Escalate issues to engineering as required with thorough details and documentation
Who can apply
Only those candidates can apply who:
. are available for full time (in-office) internship
. have relevant skills and interests
Other requirements
1. Own and drive technical issues through to resolution
2. Proficient with technical problem-solving methodologies
3. Ability to adapt and change in a fast-paced environment
4. Ability to effectively communicate technical details to all audiences
5. Excellent communication and interpersonal skills (must)
6. Strong organizational and time management skills
7. Strong customer-facing skills
Perks
Certificate
Number of openings
5
(Ref:www.freshersworld.com,freshersworld
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