Telecaller

Technical Support Engineer (Job ID ZR_166_JOB)

Kadel Labs is a software development company with a synergetic blend of IT Services and SaaS products under its portfolio. Since 2017, KL has grown organically (150+ employees and expanding) and served 200+ Customers. At the core, KL is a people's company. We serve clients by practicing an employee-centric culture and creating an environment where ideas, creativity, free-flowing communication and innovation are encouraged to create better products and services.-

Role : Technical Support Engineer

Experience : 1+ year-

Location : Udaipur (Rajasthan)

Timing - 12PM - 9PM

Job Description

We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.

To ensure success as a technical support engineer, you should have in-depth knowledge of IT systems, high-level communication skills, and the ability to work independently. Ultimately, a top-class technical support engineer provides valuable IT assistance and support while maintaining strong customer relations.

Responsibilities
• Responding to technical support tickets.
• Contacting clients to find out the nature of the technical or IT issue.
• Linking to clients' computers via remote access.
• Proposing simple and effective solutions.
• Providing basic software training.
• Maintaining good client relations.
• Completing job reports.

Requirements/Skills
• Previous work experience as a technical support engineer or desktop support engineer.
• Knowledge of remote access systems such as TeamViewer.
• Experience in application support & call center experience
• Ability to troubleshoot complex software issues.
• Excellent communication skills.
• Critical thinker.
• Good interpersonal skills.

Education And Experience
• IT related relevant educational field required (Preferably B.tech)

Visit Us

https://kadellabs.com/-

(ref:hirist.com