Telecaller
Published date: 2024/01/10
- Location: Sahibzada Ajit Singh Nagar, Punjab, India
Analyst International Voice Operations Customer Care Customer Operations Responsibilities
• Review customer service notes
• Check status of services on account in diagnostic tools
• Take appropriate steps to resolve customer's problems
• Troubleshoot technical issues related to customer's services
• Communicate effectively and close the loop with clients in case of observations
• Update status in internal as well as client tools
• Meet process expectations with high quality standards and adherence to SLAs
Minimum Qualifications
• Graduate either Fresher / Experienced OR Undergraduate with a minimum of 1 year of experience
• Good communication and interpersonal skills
• Ability to quickly and efficiently assimilate process knowledge
• Professional in conduct / behaviour, appearance and communication
• Understanding of web technology and cable setup
• Reliability in terms of attendance and timing
• Flexible for 24x7 shifts
• Should not have any commitments part time courses, tuitions etc. that hamper work performance
Preferred Qualifications
• Basic knowledge of excel
• Experience in troubleshooting related process
• Ability to analyse information and evaluate results to choose the best solution and solve problems
• Good documentation skills
• Review customer service notes
• Check status of services on account in diagnostic tools
• Take appropriate steps to resolve customer's problems
• Troubleshoot technical issues related to customer's services
• Communicate effectively and close the loop with clients in case of observations
• Update status in internal as well as client tools
• Meet process expectations with high quality standards and adherence to SLAs
Minimum Qualifications
• Graduate either Fresher / Experienced OR Undergraduate with a minimum of 1 year of experience
• Good communication and interpersonal skills
• Ability to quickly and efficiently assimilate process knowledge
• Professional in conduct / behaviour, appearance and communication
• Understanding of web technology and cable setup
• Reliability in terms of attendance and timing
• Flexible for 24x7 shifts
• Should not have any commitments part time courses, tuitions etc. that hamper work performance
Preferred Qualifications
• Basic knowledge of excel
• Experience in troubleshooting related process
• Ability to analyse information and evaluate results to choose the best solution and solve problems
• Good documentation skills
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