Telecaller

Job Description

Designation:

Telecaller

Job Location:

Indore

Department:

Front Office

Grade/ Level:

Direct Reporting To:

HR Manager

Direct Reportees:

New Position/ Backfill:

Old

No. of openings:

1

Company Profile : E-Savari, Some things are meant to stand out, be varied, and yet have a consistent impact on our lives for good. E-Savari, headquartered in Indore, Madhya Pradesh, is one such thought which has hauled the future of e-mobility. Set up in 2017 to elevate the e-mobility penetration in the country, E-Savari thrives to re-invent the way e-vehicles are perceived and approached today. Through our robust leasing-cum-ownership model, we are in the spectrum of trading electric rickshaws that are used to ferry passengers or move goods. Either way, through E-Savari, we offer premier e-rickshaw solutions to people who want to thrive in their respective businesses with the most economic resources.

Job Purpose:

We are looking for a Telecaller that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requisite Skills:
• Previous experience in a customer support role
• Track record of achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively

Education:

High School or any degree

Relevant Experience:

1 Year

Total Experience:

3 Years

Salary p.m.

INR-10,000 to 15,000/- which is negotiable matching with competencies

Will I travel?

No

Owns Vehicle:

No

Preferred Domain: Sales

Reference Companies:

Gender: Female

Interview Timing and Address: 12.00 PM to 6.00 PM

Mr. Ankur Yadav
Money4Drive Advertising Pvt. Ltd. and Group of Companies(E Savari, E Savari Rentals Pvt.Ltd.)
18,Gulab Bagh, Opposite Metro Wholesale Mall,
Dewas Naka, A.B.Road,
Indore (M.P.)

For more info visit- &

Email Us- ,

Phone Us +91 9111777280

Requirements

Previous experience in a customer support role
• Track record of achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively