Telecaller
Published date: 2024/01/10
- Location: Vaishali Nagar, Jaipur, Rajasthan, India
We're looking for Customer Support or Telecaller to join our team** Urgent Requirement **Company Name – Macobs Technologies Private Limited
*Experience: min 6 months Responsibilities Fresher can also apply
Respond to customer queries in a timely and accurate way, via phone, email, Whatsapp, Instagram, Facebook, Email, Chat Support. Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Requirements
Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Any Graduate Working hours - 09:30 A.M to 6:30 PM
Working Days: Monday -Saturday( Sunday off)
* * Notice Period: Immediate hire
* Job Type: Full-time
Salary - 10K-15K Per Month
Job Type: Full-time
Salary: ₹10,000.00 - ₹15,000.00 per month
Schedule:
Day shift
Ability to commute/relocate:
Vaishali Nagar, Vaishali Nagar - 302021, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred
*Experience: min 6 months Responsibilities Fresher can also apply
Respond to customer queries in a timely and accurate way, via phone, email, Whatsapp, Instagram, Facebook, Email, Chat Support. Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Requirements
Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Any Graduate Working hours - 09:30 A.M to 6:30 PM
Working Days: Monday -Saturday( Sunday off)
* * Notice Period: Immediate hire
* Job Type: Full-time
Salary - 10K-15K Per Month
Job Type: Full-time
Salary: ₹10,000.00 - ₹15,000.00 per month
Schedule:
Day shift
Ability to commute/relocate:
Vaishali Nagar, Vaishali Nagar - 302021, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred
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