Tele Caller Executive

Summary of responsibilities: The Associate: Resource Mobilisation will work as part of Alliance India’s End AIDS India Campaign and will be responsible for operational support. S/he will ensure effective coordination with third-party agencies who manages the fundraising, for the collection of donation payments from various donors (public and noninstitutional), and internal departments. The person will also be responsible to manage reconciliation for payments/books and facilitate donor support activities. The person will also support the Donor MIS application and various donor fulfilment activities.

Key Responsibilities:

 Responsible for reaching targets for donor retention and lead generation for acquisition activities through telecalls.

 Support pan-India fundraising activities (tele-calling, donor visits, face-to-face meetings, stalls, corporate meetings, etc.) by reaching to existing donor base to renew and upgrade their contributions to the cause, thus achieving set goals.  Monitor for updating donor data as required post donor services activities (welcome call, etc.).

 To generate appointments for senior member teams for HNI/SME/Corp donors.

 Business Reply Envelope Collections and Co-ordination with Post Office and AI admin team.

 Maintain a database of supporters’ feedback and provide related analysis to senior members to facilitate better retention.

 Monitor the “missed call” number for the EAI campaign and coordinate accordingly.

 Ensure donor fulfilment, including the timely dispatch of welcome pack/introduction kit/exemption certificates to donors in coordination with other members.

Support Responsibilities:

 Support Training and other Operational Support to outsource agencies managing the fundraising, like e-mail responses, query handling from donors regarding their donations, tax benefits, etc. and providing a satisfactory response.

 Support donor care team for relevant information to donors as required o Donor Queries on financial aspects (receipt, exemptions, etc.) o Dispatch of Receipts, Welcome Pack, etc.

 Complement the activities of the other departments within the team and provide support wherever required.

 Ensure that stock of all stationeries, including letterhead, forms, and welcome packs at all times and replenish the stock as and when required.

 Strictly follow the organisational work plan and individual activity plan, ensuring adherence to quality and timeliness in required deliverables.

Job Type: Full-time

Salary: ₹10,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Language:

English (Preferred)