Technology Service Specialist Associate Pune

Job Description:Job Title- Engineer - Technology Service SpecialistLocation- Business Bay, Pune, IndiaRole DescriptionThe Technology Service Specialist acts as technical specialist within Archiving Tech product family, maintains an end-to-end view of the application and infrastructure landscape, and manages service delivery to our consumers based on agreed Service Level agreements.The specialist automates and implements technical solutions in response to business problems and with the full ownership of Production platforms, you will make sure to ensure environment stability, expeditious and timely resolution of Production issues, drive continual service improvements and perform key stakeholder's management. The person performing the role may lead delivery of other members of the team and controls their work where applicable.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilities Build up technical subject matter expertise for a suite of applications within Deutsche Bank including business flows, the application architecture, and the hardware configurationResolve Incidents and service requests submitted by the application end users to the best of L2 ability, escalate any issues that cannot be resolved to L3Conduct real time monitoring to ensure application Service Level Agreements are achieved and maximum application availabilityBuild and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third-party systems / data providers and vendorsConduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programsActively pursue service improvements and efficiencies in the applications / processes that lead to increased production stability and customer satisfaction, respectivelyYour