Technician
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Resolve issues where resolution exists in CyberArk support documentation, knowledge management tool and/or knowledge base
· Collect information and escalate to CyberArk Tier 3 Support if the issue is not able to be resolved by Consultant.
· Respond to customer inquiries and technical problems through web portal, live sessions, email and telephone.
· Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired...
· Collect information and escalate to CyberArk Tier 3 Support if the issue is not able to be resolved by Consultant.
· Respond to customer inquiries and technical problems through web portal, live sessions, email and telephone.
· Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired...
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