Technical Writer (for NOC Team)

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

U.S.-based company is looking for a Technical Writer for their Remote IT Infrastructure/NOC Team in Bangalore.

Location: Bangalore (office-based)

Responsibilities:
• Maintaining, reviewing and verifying existing documentation [SOP’s/runbooks/Knowledgebase articles etc] for accuracy and relevance.
• Collaborating with SDM’s/other stakeholders/customers on creating/updating technical IT operations scoping/IT service delivery documents.
• Daily calls with customers along with SDM/Onboarding Specialist to collect, inquire and gather necessary information for creating SOP on ticketing/escalation workflows plus scoping documents on troubleshooting issues.
• Maintain a work log containing daily tasks for themselves
• Documentation primarily involves remote IT infrastructure support related processes, SOP, policies and procedures, workflows, troubleshooting guides, runbooks, scope of work, etc. It does not involve coding or writing APIs.

Skillset:
• Outstanding communicator
• Detail-oriented
• Technical know-how and real-time experience working for IT infrastructure management services teams/organizations would be a definite plus
• Strong writing, organizational and project management skills

Qualification:
• Bachelor’s degree with 5 to 6+ years of experience
• Vocational diploma in technical writing or content development

Shift Timings:

As this role would require interacting with global customers, shift timings will be from 6 pm to 3am IST.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional Information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law