Technical Writer

Apply here: https://a.peoplehum.com/nyyd7

About Engati

Engati is one of the best conversational AI platforms, to build bots in minutes without programming. It is unique in its range of feature sets including smart usage of AI/NLP capabilities as well as support for 14 channels where it can be deployed, including Web, Facebook, Whatsapp, Twitter, Telegram, and others. It is a fast-growing platform with thousands of bots deployed across geographies for a variety of small to large enterprise customers. It is regularly recognized among the leading global chatbot platforms. For more information, visit our website - www.engati.com . Engati is a leading product platform in the customer experience domain. Engati is also a renowned chatbot platform in the world with a presence in 186 countries with 30,000+ registered accounts. Headquartered in the United States, Engati has offices in Bangalore, Mumbai.

Requirements
• Bachelor's degree in English, Communications, Technical Writing, or a related field. Relevant certification will also work
• 2+ years of experience in technical writing, preferably within the software or SaaS industry.
• Exceptional writing, editing, and proofreading skills with a keen eye for detail.
• Proficiency in translating complex technical concepts into clear and concise content for diverse audiences.
• Experience in creating user guides, release notes, and instructional materials.
• Familiarity with Automation or AI concepts and terminology is a plus.
• Ability to work independently and manage multiple projects simultaneously.
• Strong communication skills and the ability to collaborate effectively with cross-functional teams.
• Proficiency in using documentation tools and platforms.
• A portfolio of relevant writing samples showcasing your ability to explain technical concepts effectively is highly advantageous.

Responsibilities
• Collaborate closely with the development and product teams to gather information about new feature releases, updates, and enhancements.
• Craft comprehensive and user-friendly release notes that highlight the benefits, functionalities, and changes introduced in each software update.
• Ensure that technical information is communicated in a manner understandable to both technical and non-technical users.
• Create detailed, step-by-step guides and tutorials to assist users in effectively using various features and functionalities of the platform.
• Regularly update and maintain existing documentation to reflect changes in the software and ensure accuracy of information over time.
• Develop user-friendly documentation that simplifies complex processes and empowers users to navigate the platform confidently.
• Completely own platform text, including user interface labels, tooltips, error messages, and other text elements, for accuracy, clarity, and consistency.
• Collaborate with the design and development teams to ensure that the platform's textual content aligns with the overall user experience and branding guidelines.
• Assist in drafting user communication materials such as emails, announcements, and notifications to inform users about new features, updates, and relevant platform information.
• Monitor user feedback and inquiries to identify areas where documentation can be improved or expanded.
• Collaborate with cross-functional teams, including product management, development, design, and customer support, to gather insights and information required for content creation