Technical Writer

About Cloud Software Group

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done – from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Job Summary:

Cloud Software Group (www.cloud.com) is looking for technical writers. The writer will be responsible for writing and updating TIBCO product documentation. Work closely with Engineering and QA teams to design, develop, and verify documentation
• Employment Type: Full-time, on-site
• Educational Background: Bachelor's Degree in Computer Science, English, Journalism or equivalent
• Min. Experience: 4+ years

Skills Required:
• Excellent written and verbal English language skills
• Proficiency in Oxygen, Madcap flare, and graphic tools such as Visio and SnagIT
• Familiarity with video creation tools like Camtasia or Captivate would be desirable
• Should be a quick learner, self-driven, independent, and highly motivated
• Should be well organized, meticulous, and detail-oriented
• Ability to work in a deadline-driven environment with a strong emphasis on quality
• Ability to quickly grasp complex technical concepts and make them easily understandable in text
• Good analytical and multi-tasking skills
• Should be able to adapt to changing requirements and handle deadlines

Job Profile:
• Respond to queries and ask right questions
• Write and update existing or new product manuals
• Work with Development, Quality Assurance, and other cross-functional teams to ensure technical accuracy in the manuals
• Demonstrate excellent communication skills in interaction with various teams
• Read and analyze functional specifications or other technical documents to interpret overall functionality and product intricacies
• Work extensively on the product to gain an understanding of the technical details
• Mentor and guide team members for tools, processes, or product
• Maintain and update templates and internal process documents
• Handle multiple products and manuals simultaneously; should be able to manage time and tasks effectively
• Work independently through all stages of the Document Development Life Cycle (DDLC)
• Contribute to the user interface design and content

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications