Technical Writer

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Technical Writer
O
Orcapod Consulting
New Delhi, Delhi
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21 hours agoFull–time
Job Description
• Accurately update existing and/or create new business documentation/SOPs based on business partner requirements
• Communicate and work with business partner for clarification/sign-off on all documentation.
• Publish/post documentation to appropriate repository
• Understand and consistently apply documentation consistency standards to all documents.
• Ability to convert documents to advance HTML templates.
• Review & write documentation (SOP/PIs) for clarity, content, and consistency with established department standards and ensure compliance with business rules
• Ability to maintain & create new complex documents with dynamic business requirements requiring advance HTML skills
• Key KRA will be Measurement & Evaluation of training, quality, processing speed and ability to work on complex & advance HTML documents.
• Collaborate with Senior Documentation staff, leadership and/or business partners for instructions, guidance, or direction
• Focus on high quality output for all documentation efforts Auditing Quality for other team members, and share outcomes.
• Initiate & Participates in innovation efforts to enhance end user experience/business efficiencies Proactively manage task assignments or documentation projects to due dates, and report status Project coordination of documentation efforts including communication with stakeholders.
• Facilitate mid to large size documentation efforts
• Make recommendations for content/format improvements/optimization
• Perform research required to update/develop documentation
• Publish documentation according to established protocol
• Assist leadership with business issue resolution
• Meet or exceed established business MBOs of quality and speed to delivery
• Display competencies of: