Technical voice support/bpo
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
International Technical Voice Process
Job Location : Pune
Qualification :
Service Desk - Full time Graduates
Shifts : 24*7
Experience :
Fresher-1+ Year
Salary :
upto 4lpa
Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
Experience on Service now or Remedy or Control M or similar ticketing tool
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Talents should be based out of Bangalore or Pune.
Work from Office is mandatory, No option of hybrid and WFH.
Aleena :
-9950592543
Job Location : Pune
Qualification :
Service Desk - Full time Graduates
Shifts : 24*7
Experience :
Fresher-1+ Year
Salary :
upto 4lpa
Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
Experience on Service now or Remedy or Control M or similar ticketing tool
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Talents should be based out of Bangalore or Pune.
Work from Office is mandatory, No option of hybrid and WFH.
Aleena :
-9950592543
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