Technical Voice Process
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
Experience:
Min 1 year Experience in International voice, prefer experience in technical support in core networking
Telco & cable industry experience is preferred.
Skills &Ability:
Excellent communication skills. Spoken, written and rapport building.
Fundamental knowledge in OS & Networking with analytical skills
Fundamental knowledge of peripheral devices and routing
Basic knowledge of firewall, Access points and routers
Good people management skills
Maintain basic knowledge of client products and/or services
Strong computer navigation skills and PC Knowledge
Logical & analytical skills
Work Activities related to the process:
• Provide L1to customers for client products and services offered on the client platform.
• Interact with customers in a courteous and professional manner while maintaining a casual informal
voice.
• Effectively understand and diagnose customer problems and use available resources to help resolve issues.
• Accurately and in detail document all customer interactions in the CRM.
• Maintain follow up relationship with the customer until resolution
Language Requirements:
Excellent English
Min 1 year Experience in International voice, prefer experience in technical support in core networking
Telco & cable industry experience is preferred.
Skills &Ability:
Excellent communication skills. Spoken, written and rapport building.
Fundamental knowledge in OS & Networking with analytical skills
Fundamental knowledge of peripheral devices and routing
Basic knowledge of firewall, Access points and routers
Good people management skills
Maintain basic knowledge of client products and/or services
Strong computer navigation skills and PC Knowledge
Logical & analytical skills
Work Activities related to the process:
• Provide L1to customers for client products and services offered on the client platform.
• Interact with customers in a courteous and professional manner while maintaining a casual informal
voice.
• Effectively understand and diagnose customer problems and use available resources to help resolve issues.
• Accurately and in detail document all customer interactions in the CRM.
• Maintain follow up relationship with the customer until resolution
Language Requirements:
Excellent English
0 page views
Related listings
-
Christian Medical College Vellore Junior Medical Lab Technician Recruitment...TechnicianChristian Medical College Vellore Recruitment 2023 Christian Medical College Vellore has released job notification for Junior Medical Lab Technician vacancies, interested and eligible candidates can apply before 09/01/2023.2026/11/09
-
Service TechnicianTechnicianEducation : Diploma in Mechanical / Related Experience : 2-5 years work Location : Chennai interested candidates share resume to hrvsansensors@gmail.com2026/11/09
-
CCTV TECHNICIAN Jobs Opening in APTLINE TECHNOLOGIES at ErodeTechnician• * Install various access control devices. • Program Access Control Panels & Systems • Install various CCTV camera types both Analog & Digital IP systems • Install & Program DVR Recording Units • Install cable pathway systems (cable tray...2026/11/09