Technical Support/Support Technician

Headquarters in California, USA, CTS is a leader in comprehensive technological solutions, which provides full lifecycle mobility solutions, including deployment and refresh, resale, MDM, strategic planning, and payment options.

CTS focuses on strategy while utilizing their 18 years of industry experience and solid alliances with businesses like Apple, Samsung, Epson, and Verizon to offer cutting-edge solutions to numerous clients and sectors.

* Shift Timings(US) - 8:00 pm - 5:30 am (Only Night Shifts)

* Five Days Working - Monday to Friday

* Week Off - Saturday & Sunday

What specifically are we looking for?

An excellent Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Serving as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by clients
Responding promptly to customer inquiries and maintaining a positive, empathetic, and professional attitude toward customers at all times.
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Experience and Skills Required:

Experience- 1 to 3 years
Proven work experience as a Technical Support, Desktop Support Engineer, IT Help Desk Technician or similar role
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Job Type: Full-time

Salary: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Paid time off
Day range:

Monday to Friday
Shift:

Night shift
Ability to commute/relocate:

Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:

Technical support: 1 year (Preferred)
Language:

English (Preferred)