Technical Support/Hardware and networking/

am hiring technical support engineers for HP

#Contract to hire position.
• Freshers with hardware and networking knowledge and good communication- L1 Engineer

Title: Technical Support Engineer- L1 Global Voice process for HP

Location: Bangalore ( Whitefield OR Electronic City )

Experience:0 - 6 Years

Mandatory Skills: Good system troubleshooting knowledge; Operating Systems; Servers; PC Hardware and Software related issues

Salary: Best in the industry

Responsibilities:
• Working from a standard protocol and utilizing documented processes to respond to clients' issues. Some judgment may be used to supplement the outlined process.
• Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming client's contacts and proactive notification systems.
• Respond to service, product, technical, and client-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on client entitlement (for example more complex warranty).
• Begin to proactively assist clients to avoid or reduce problem occurrence.
• Work is often reviewed by the Supervisor or Team Lead.

Knowledge and Skills:
• Articulate in excellent written and verbal communication skills.
• Experience in client-facing roles either remote or face-to-face.
• Computer proficiency with applicable software applications.
• Demonstrated problem-solving skills.
• Accuracy in data entry.
• Excellent fluency in language to be supported.
• Experience in a phone-based remote role, e- support, e-chat, or similar.
• Familiarity with computer technology.
• Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

Eligibility Criteria:
• Excellent communication skills with 0-3 Years of work experience in IT Technical Support/Service Desk is preferred
• Excellent Knowledge and working experience on desktop and PC / Laptop troubleshooting related issues

Job Profile:

1. Troubleshooting Hardware/Networking/OS related queries of our global Clients Over Phone.

2. Take calls from Global clients and initiate the right response to them, positively and professionally.

3. Deal with a wide range of products using a powerful information database.

4. Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.