Technical Support Representative

About the company:

The future of IT is created by forward-thinking and innovation!

At the managed services and contact center operations of Net Pulse Communications India Pvt. Ltd. in Pune (NCIPL) you are part of an established North American company, a market leader in advanced IT solutions for over 20 years. In a workplace that recognizes, nurtures and rewards excellence, NCIPL’s accomplished professionals provide a range of services from Technical Support and Managed IT including server maintenance for clients through our Network Operations Center and offshore support to the Systems team in Canada.

The parent company, Pathway Communications owns and operates three fully equipped data centers in Markham, Toronto, and Montreal. In fact, Pathway pioneered the ISP business in North America, was the first to achieve the highest Canadian certification standards for its data center, and is now poised for rapid expansion in the technology sector. The company provides businesses across Canada and the United States a full spectrum of technology support - advisory, data center server colocation, cloud, managed IT, enterprise software application management, and telecommunications. The Pathway Group is an equal opportunity employer, and we encourage all qualified and skilled candidates to apply to our job postings

Request you to go through the below job description,

and our company website:

www.netpulse-services.com www.pathcom.com

Position – Technical Support Representative

Essential skillets required:

- Basic knowledge about the modem, router/WiFi

- Ability to assign an IP address, DNS, subnet

- Basic knowledge about Windows/MAC command line (CMD) like Ipconfig, Ping

- Basic Desktop Troubleshooting like printer setup, driver installation, remote access Browser Related Tasks

- Knowledge of Email Protocols: SMTP, POP3, IMAP

- Ability to configure and troubleshoot Email Clients like Outlook

- Active Directory Procedures like account creation, password reset, unlocking the account

- Map Shared Folder to Drive

- Application Installation

Soft Skills:

- Excellent Verbal and Written Communication skills in English.

- No MTI and ability to construct sentences

- Exposure to calls Inbound/Outbound

Below skills will be added to advantage:

- Basics of Subnetting, IP Blocks/CIDR

- Aware of Network Monitoring

- Basic knowledge about Routers, Firewalls, VPN, LAN/WAN Concepts

- Ability to differentiate L2 and L3 interfaces is an added advantage

- Awareness of OSI Reference Model, TCP/IP

- Awareness of basic Network Protocols

- Awareness of DNS MX Record

- Knowledge about Virtualization

Other details:

- Experience - 3 – 5years

- Salary Range – As per knowledge & Industry Standards.

- Rotational Shifts & Offs