Technical Support L1
Published date: 2024/01/10
- Location: Bangalore, Karnataka, India
Position: Technical Support L1
Location: Pune, Mumbai, Bangalore
Experience: 1 - 3 Years
Good To Have Skills: Servers, mail flow, Active Directory, DHCP
Must Have Skills: Communication Skills, Desktop Support, Remote Desktop, CRM
Job Description
• Work directly with partners to answer questions about any of our supported software in a professional and courteous manner meeting departmental goals
• Research questions using documentation, other colleagues and other forms of communication to find answers for the partner
• Train and review on all areas of the software application we support and keep up to date on new information as needed
• Identify and escalate situations requiring support from senior resources and/or technical support and development
• Communicate with Team Leads and Managers regarding any trending issues that they notice
• Contribute to KCS (Internal Tool) by creating articles, coaching colleagues and/or reviewing existing articles for accuracy.
Mandatory /Preferred/Requirement
• Should be able to converse, chat, compose emails in fluent English Language.
• Excellent Communication skills
• Ability to work on multiple priorities and/or projects simultaneously.
• Excellent listening and communications skills, both verbal and written
• Strong customer relationship skills
• Knowledge of the IT, Professional Services, CRM or ERP markets is preferred
• Strong computer skills and the ability to effectively communicate through email
• Problem-solving abilities and the ability to meet reasonable deadlines
• Ability to build positive and collaborative relationships.
Good To Have Skills: Servers, mail flow, Active Directory, DHCP
Must Have Skills: Communication Skills, Desktop Support, Remote Desktop, CRM
Location: Pune, Mumbai, Bangalore
Experience: 1 - 3 Years
Good To Have Skills: Servers, mail flow, Active Directory, DHCP
Must Have Skills: Communication Skills, Desktop Support, Remote Desktop, CRM
Job Description
• Work directly with partners to answer questions about any of our supported software in a professional and courteous manner meeting departmental goals
• Research questions using documentation, other colleagues and other forms of communication to find answers for the partner
• Train and review on all areas of the software application we support and keep up to date on new information as needed
• Identify and escalate situations requiring support from senior resources and/or technical support and development
• Communicate with Team Leads and Managers regarding any trending issues that they notice
• Contribute to KCS (Internal Tool) by creating articles, coaching colleagues and/or reviewing existing articles for accuracy.
Mandatory /Preferred/Requirement
• Should be able to converse, chat, compose emails in fluent English Language.
• Excellent Communication skills
• Ability to work on multiple priorities and/or projects simultaneously.
• Excellent listening and communications skills, both verbal and written
• Strong customer relationship skills
• Knowledge of the IT, Professional Services, CRM or ERP markets is preferred
• Strong computer skills and the ability to effectively communicate through email
• Problem-solving abilities and the ability to meet reasonable deadlines
• Ability to build positive and collaborative relationships.
Good To Have Skills: Servers, mail flow, Active Directory, DHCP
Must Have Skills: Communication Skills, Desktop Support, Remote Desktop, CRM
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