Technical Support Executive

Requisition Title: International Voice Technical Support

Designation : TSE

Package: 2.50-3.00 LPA

Job Location : Indore

Experience : 6 Months- 3 Yrs

Job Role:

1.Excellent verbal and written communication skills, as well as strong analytical and problem solving skills

2. 12+ months related experience in a technical support Experience in BPO

3. Working knowledge of incident management systems (developed in training)

4. Supporting the configuration, operation and troubleshooting of basic email, web hosting and VPS issues

5. Able to configure and troubleshoot computer and networking issues , Understanding of terminology and concepts, including bu Job Description: Support multiple cloud service products and will need to maintain professional multilingual correspondence with clients and keep upto- date with new product offerings.. The primary tasks of this team consist of verifying caller identity, creating cases in the incident management system, and resolving technical issues. In instances where an issue cannot be resolved with available resources, agents are expected to thoroughly and accurately record the customer’s inquiry and initiate the escalat

Job Type: Full-time

Salary: ₹300,000.00 /year

Required education:
• Bachelor's

Required experience:
• International Voice Process: 1 year

Required language:
• English

Job Type: Full-time

Salary: ₹17,000.00 /month

Required education:
• Bachelor's

Required experience:
• Technical Support: 1 year

Job Type: Full-time

Salary: ₹300,000.00 per year

Experience:
• Technical Support: 1 year (Required)

Education:
• Bachelor's (Required