Technical Support Executive

Learn and operate multiple web-based and mobile applications to render required services to clients
Deliver technical support to clients, end-users and team members
Troubleshoot problems in web browsers and mobile environments
Maintain communication with clients and team members as per instruction over phone, email, and chat
Achieve desired response turnaround time and customer satisfaction levels for assigned tickets
Pass on sales references / fresh orders to team lead for further processing

Core Skills
0-2 Years in Customer Support preferably in a technology environment
Must be absolutely fluent in troubleshooting, installing and operating any kind of web and mobile applications
Deep familiarity with popular PC and mobile OS interfaces, knowledge of various OS settings and tweaks required for troubleshooting

Soft Skills
Pleasant communication over phone, email, and chat, ability to explain complex concepts
Ability to handle a large number of phone calls and multitask between multitude of assigned tasks
Ability to maintain composure, focus, and accuracy in a hectic environment
Ability to maintain pace with a fast-evolving technology environment, in terms of knowledge and operational fluency

Education -
B. Sc / B. Tech - any specialization
Salary -
2.4 - 3.0 Lacs per annum, negotiable based on technical knowledge and support experience

Candidate should be based in Mumbai and its suburbs.
Candidate should have his/her own Laptop or Desktop and proper Internet Connection.

More about this Technical Support Executive job

Roadmatics Technologies is aggressively hiring for the job profile of Technical Support Executive at Mumbai in Mumbai locality. Kindly go through the FAQs below to get all answers related to the given job.

1. How much salary can I expect?

Ans. You can expect a minimum salary of 20,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for this job?

Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

3. Is there any specific skill required for this job?

Ans. The candidate should have Thoda English skills and sound communication skills for this job.

4. Who can apply for this job?

Ans. Both Male and Female candidates can apply for this job.

5. Is it a work from home job?

Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

6. Are there any charges or deposits required while applying for the role or while joining?

Ans. No work-related deposit needs to be made during your employment with the company.

7. How can I apply for this job?

Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

8. What is the last date to apply?

Ans. The last date to apply for this job is 20-Oct-2023.

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