Technical support Executive
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
Roles & Responsibilities:Min 1yr of Experience in Technical Support Hindi and English Mandatory Technical Support Specialist Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem Refer difficult cases to a senior analyst or support tech Identifies, investigates, and resolves users problems with computer software Diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. Collect customer requests and data. Attend to customer phone calls. Identify customer needs and help customers use specific feature Troubleshoot problems and drive resolutions Escalate unresolved issues to relevant internal team
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