Technical Support Executive
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
• Bachelors degree in Computer Science or related field or a mixture of IT-related certifications and relevant experience.
• 0-3 years experience in a progressively responsible technical support or helpdesk role.
• Strong customer service background required.
• Ability to identify common user experience issues and analyze root causes, delivering and implementing viable solutions at scale.
• Experience with some of the following: G Suite Apps, JIRA, Confluence, Slack, and CCNA, CCNP certification required.
• On-site and remote desktop troubleshooting skills for PC and Mac, software and hardware and application, knowledge of MYSQL database
• Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls)
• Role Technical Support Engineer
• Ecommerce
• Functional Area IT Software - L1 Application Support
• 0-3 years experience in a progressively responsible technical support or helpdesk role.
• Strong customer service background required.
• Ability to identify common user experience issues and analyze root causes, delivering and implementing viable solutions at scale.
• Experience with some of the following: G Suite Apps, JIRA, Confluence, Slack, and CCNA, CCNP certification required.
• On-site and remote desktop troubleshooting skills for PC and Mac, software and hardware and application, knowledge of MYSQL database
• Proficiency with MS Windows domain environment (Windows Server, Active Directory, LDAP, DHCP, license management, workstation imaging, access controls)
• Role Technical Support Engineer
• Ecommerce
• Functional Area IT Software - L1 Application Support
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