Technical Support Engineer (Web Hosting)

Job Summary

We are looking for candidates who can respond to customer support requests within defined Service Level Agreement times. Candidates should be able to determine issue type, check known error database for solution, and escalate if necessary. Candidate will be responsible for monitoring, and test services for reliability and issue remediation. They should be able to monitor server backups and resolve backup related issues.

Tasks and Responsibilities -

Monitor & review server backups (R1Soft CDP).

Process customer orders and provisoning VPS Servers & Dedicated Servers.

Candidates need to answer helpdesk tickets & live chat to assist clients encountering problems with their dedicated servers / shared hosting / VPS Hosting.

You should be dynamic to collect information about service incidents and search known error database. Provide remediation & escalate as necessary.

Respond to incoming abuse reports and notify clients or provide basic investigation of abuse source as determined by service level.

Schedule and apply software and Operating System patches and updates as directed.

Assist with provisioning tasks as directed by supervisor.

Qualification and Experience

We're primarily focused on Windows Hosting and we need people with the following qualification and experience:

Any graduate/post-graduate with degree/diploma in Information Technology or Computer Engineering. People with other qualification with IT certification or IT experience may also apply.

Experience : Freshers OR experience between 1 to 3 years in any branch of IT or Computer or Linux/Windows server management

He must be good at English writing. Spoken ability is not required.

Job Type: Full-time

Education:

Bachelor's (Required)

Language:

English (Required