Technical Support Engineer II

Required Skills
• 2-5 years’ experience as a Technical Support Engineer.
• Excellent troubleshooting abilities.
• Strong soft skills.
• Ability to read and analyze Dumps/Error Logs.
• Ability to identify and complete tasks in a dynamic environment.
• Ability to effectively work with customers to resolve problems.
• Familiarity with electronic issue tracking systems.
• Excellent written and verbal communications skills.
• BS degree in Computer Science/Information Technology or equivalent experience.
• Must have strong interpersonal skills with the ability to manage time sensitive customer related issue.

Desired Experience
• 2-5 years’ experience Systems Programming
• Experience/knowledge of CICS on z/OS Systems Programming.
• Experience/knowledge of Messaging on z/OS Systems Programming.
• Experience/knowledge of XE for z/VM and Linux Systems Programming.
• Experience/knowledge of JVM on z/OS Systems Programming.
• Experience/knowledge of ITCAM AD/TT Systems Programming.
• OMEGAMON Systems Programmer or Tester is a Plus.
• Experience with REXX, z/OS, JCL, ISPF, TSO

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us