Technical Support Engineer
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Technical Support Engineer (Job ID ZR_166_JOB)
Kadel Labs is a software development company with a synergetic blend of IT Services and SaaS products under its portfolio. Since 2017, KL has grown organically (150+ employees and expanding) and served 200+ Customers. At the core, KL is a people's company. We serve clients by practicing an employee-centric culture and creating an environment where ideas, creativity, free-flowing communication and innovation are encouraged to create better products and services.-
Role : Technical Support Engineer
Experience : 1+ year-
Location : Udaipur (Rajasthan)
Timing - 12PM - 9PM
Job Description
We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.
To ensure success as a technical support engineer, you should have in-depth knowledge of IT systems, high-level communication skills, and the ability to work independently. Ultimately, a top-class technical support engineer provides valuable IT assistance and support while maintaining strong customer relations.
Responsibilities
• Responding to technical support tickets.
• Contacting clients to find out the nature of the technical or IT issue.
• Linking to clients' computers via remote access.
• Proposing simple and effective solutions.
• Providing basic software training.
• Maintaining good client relations.
• Completing job reports.
Requirements/Skills
• Previous work experience as a technical support engineer or desktop support engineer.
• Knowledge of remote access systems such as TeamViewer.
• Experience in application support & call center experience
• Ability to troubleshoot complex software issues.
• Excellent communication skills.
• Critical thinker.
• Good interpersonal skills.
Education And Experience
• IT related relevant educational field required (Preferably B.tech)
Visit Us
https://kadellabs.com/-
(ref:hirist.com
Kadel Labs is a software development company with a synergetic blend of IT Services and SaaS products under its portfolio. Since 2017, KL has grown organically (150+ employees and expanding) and served 200+ Customers. At the core, KL is a people's company. We serve clients by practicing an employee-centric culture and creating an environment where ideas, creativity, free-flowing communication and innovation are encouraged to create better products and services.-
Role : Technical Support Engineer
Experience : 1+ year-
Location : Udaipur (Rajasthan)
Timing - 12PM - 9PM
Job Description
We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.
To ensure success as a technical support engineer, you should have in-depth knowledge of IT systems, high-level communication skills, and the ability to work independently. Ultimately, a top-class technical support engineer provides valuable IT assistance and support while maintaining strong customer relations.
Responsibilities
• Responding to technical support tickets.
• Contacting clients to find out the nature of the technical or IT issue.
• Linking to clients' computers via remote access.
• Proposing simple and effective solutions.
• Providing basic software training.
• Maintaining good client relations.
• Completing job reports.
Requirements/Skills
• Previous work experience as a technical support engineer or desktop support engineer.
• Knowledge of remote access systems such as TeamViewer.
• Experience in application support & call center experience
• Ability to troubleshoot complex software issues.
• Excellent communication skills.
• Critical thinker.
• Good interpersonal skills.
Education And Experience
• IT related relevant educational field required (Preferably B.tech)
Visit Us
https://kadellabs.com/-
(ref:hirist.com
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