Technical Support Engineer
Published date: 2026/11/09
- Location: Ahmedabad, Gujarat, India
Sapphire Software Solutions is urgently hiring for Technical Support Engineer!!
Experience: Freshers
Location: Ahmedabad
Primary Job Functions:
1. Provide technical support (remote & onsite) of the products used by clients
2. This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of Software
3. Develop and apply testing processes for new and existing products to meet client needs.
4. Liaise with internal teams (e.g. developers and product managers) to identify system
requirements.
5. Test current products and identify deficiencies.
6. Identify quality assurance process bottlenecks and suggest actions for improvement.
7. Has to provide guidance to clients on function, usage, and operation of products.
8. Track quality assurance metrics, like defect densities and open defect counts.
9. Convey customer feedback to development staff.
10. Perform pre-sales technical support duties & assist the sales team with the preparation of proposals and customer demos
11. Provide timely reports back to Project Management regarding progress on specific
assignments.
Required Skills:
1. Should have good computer basic and MS Office knowledge.
2. Excellent communication skills
3. Strong problem-solving skills, the ability to replicate, diagnose and resolve problems.
Interested candidates can apply now to schedule an interview!!!
Job Type: Full-time
Salary: ₹8,857.42 - ₹27,513.71 per month
Benefits:
Health insurance
Day range:
Monday to Friday
Shift:
Day shift
Ability to commute/relocate:
Sarkhej - Gandhinagar Hwy, Ahmedabad - 380061, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Speak with the employer
+91-XXXXXXXXXX
Experience: Freshers
Location: Ahmedabad
Primary Job Functions:
1. Provide technical support (remote & onsite) of the products used by clients
2. This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of Software
3. Develop and apply testing processes for new and existing products to meet client needs.
4. Liaise with internal teams (e.g. developers and product managers) to identify system
requirements.
5. Test current products and identify deficiencies.
6. Identify quality assurance process bottlenecks and suggest actions for improvement.
7. Has to provide guidance to clients on function, usage, and operation of products.
8. Track quality assurance metrics, like defect densities and open defect counts.
9. Convey customer feedback to development staff.
10. Perform pre-sales technical support duties & assist the sales team with the preparation of proposals and customer demos
11. Provide timely reports back to Project Management regarding progress on specific
assignments.
Required Skills:
1. Should have good computer basic and MS Office knowledge.
2. Excellent communication skills
3. Strong problem-solving skills, the ability to replicate, diagnose and resolve problems.
Interested candidates can apply now to schedule an interview!!!
Job Type: Full-time
Salary: ₹8,857.42 - ₹27,513.71 per month
Benefits:
Health insurance
Day range:
Monday to Friday
Shift:
Day shift
Ability to commute/relocate:
Sarkhej - Gandhinagar Hwy, Ahmedabad - 380061, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Speak with the employer
+91-XXXXXXXXXX
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