Technical Support Associate (Software Support)
Published date: 2026/11/09
- Location: Gurgaon, Haryana, India
ROLES AND RESPONSIBILITIES
Diagnose and troubleshoot Adobe software problems and help customers install applications and programs.Provide support to customers via phone, email, and/or remote access- Installation and configuration of Adobe professional software applicationsExcellent problem-solving and troubleshooting skills and exposure to voice support and remote supportUse email applications to give clients quick answers to simple IT issues.Document cases, recommendations, and resolutions clearly in the CRM system andtake ownership of hot and/or more political cases escalated from less senior engineers.
JOB DETAILS
Company: Leading Multinational BPOClient Process: Leading computer software brandPost: Technical Support AssociateLocation: Udyog Vihar, GurugramShift timings: 24x7 Rotational ShiftsWorking Days: 5 DaysOffs: 2 Days (Rotational)
PERKS & BENEFITS
Salary: Upto ₹26,000 monthly (32k CTC ) +2,000 PLI (Performance Linked Incentives)Incentives: Based on PerformanceBoth Side Cab ServiceFree MealsPF & Medical Benefits
SELECTION CRITERIA
Education: Graduation mandatoryExperience :06+ months Technical / International Customer Support ExperienceGraduate freshers with excellent communication skills are consideredApplicants should be willing for WFO
REQUIRED SKILLS
Proficient verbal and written English language skillsApplicants should possess basic technical awarenessProblem-solving and troubleshooting skills
INTERVIEW PROCEDURE
Round 1 - HR (Telephonic)Round 2 - Voice and Accent (Telephonic/ Video Call)Round 3 - Ops (Telephonic/ Video Call)Round 4 - Versant (Voice & Written)
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹25,000.00 - ₹32,000.00 per month
Benefits:
Cell phone reimbursementCommuter assistanceFood providedHealth insuranceInternet reimbursementLeave encashmentPaid sick timePaid time offProvident Fund
Schedule:
Rotational shiftUS shift
Supplemental pay types:
Overtime payPerformance bonusYearly bonus
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Language:
English (Preferred)
Diagnose and troubleshoot Adobe software problems and help customers install applications and programs.Provide support to customers via phone, email, and/or remote access- Installation and configuration of Adobe professional software applicationsExcellent problem-solving and troubleshooting skills and exposure to voice support and remote supportUse email applications to give clients quick answers to simple IT issues.Document cases, recommendations, and resolutions clearly in the CRM system andtake ownership of hot and/or more political cases escalated from less senior engineers.
JOB DETAILS
Company: Leading Multinational BPOClient Process: Leading computer software brandPost: Technical Support AssociateLocation: Udyog Vihar, GurugramShift timings: 24x7 Rotational ShiftsWorking Days: 5 DaysOffs: 2 Days (Rotational)
PERKS & BENEFITS
Salary: Upto ₹26,000 monthly (32k CTC ) +2,000 PLI (Performance Linked Incentives)Incentives: Based on PerformanceBoth Side Cab ServiceFree MealsPF & Medical Benefits
SELECTION CRITERIA
Education: Graduation mandatoryExperience :06+ months Technical / International Customer Support ExperienceGraduate freshers with excellent communication skills are consideredApplicants should be willing for WFO
REQUIRED SKILLS
Proficient verbal and written English language skillsApplicants should possess basic technical awarenessProblem-solving and troubleshooting skills
INTERVIEW PROCEDURE
Round 1 - HR (Telephonic)Round 2 - Voice and Accent (Telephonic/ Video Call)Round 3 - Ops (Telephonic/ Video Call)Round 4 - Versant (Voice & Written)
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹25,000.00 - ₹32,000.00 per month
Benefits:
Cell phone reimbursementCommuter assistanceFood providedHealth insuranceInternet reimbursementLeave encashmentPaid sick timePaid time offProvident Fund
Schedule:
Rotational shiftUS shift
Supplemental pay types:
Overtime payPerformance bonusYearly bonus
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Language:
English (Preferred)
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