Technical Support Analyst
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
Hiring for Technical Support Analyst . profile for Delhi location. Please find the job responsibilityas below:-
Job Title :Technical Support Analyst
Experience :1+Years
Salary Budget :Up to4.50 LPA
Location :Delhi
Working Days : Monday To Friday
Shift Timings :24x7
Key Roles andResponsibilities :-
• Provide 24x7x365 customer support of our domain name registries and managed DNS customers.
• Prompt resolution of application/system problems including determining root cause of problem through to appropriate solution.
• Keeping customers apprised of work effort being conducted to resolve their issues within our service level agreements.
• Regular monitoring and follow up of trouble tickets.
• Actively contribute to a growing knowledge base that improves the effectiveness of the team and the information available to our customers (wiki)
• Consulting with appropriate members of the IT and/or Development team in order to resolve customer issues.
• Escalate to Team Leaders and/or...
Job Title :Technical Support Analyst
Experience :1+Years
Salary Budget :Up to4.50 LPA
Location :Delhi
Working Days : Monday To Friday
Shift Timings :24x7
Key Roles andResponsibilities :-
• Provide 24x7x365 customer support of our domain name registries and managed DNS customers.
• Prompt resolution of application/system problems including determining root cause of problem through to appropriate solution.
• Keeping customers apprised of work effort being conducted to resolve their issues within our service level agreements.
• Regular monitoring and follow up of trouble tickets.
• Actively contribute to a growing knowledge base that improves the effectiveness of the team and the information available to our customers (wiki)
• Consulting with appropriate members of the IT and/or Development team in order to resolve customer issues.
• Escalate to Team Leaders and/or...
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