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Technical Support - Ahmedabad- Fresher

Published date: 2024/01/10
  • Location: Ahmedabad, Gujarat, India
Job Description for Technical Support Engineer

Experience: Fresher

· Experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.

· Experience with Windows/Linux/Mac OS environments.

· Ability to diagnose and troubleshoot Security issues.

· Should have basic concept of Network Functioning and Troubleshooting.

· Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)

· Excellent problem-solving and communication skills.

· Ability to provide step-by-step technical help, both written and verbal.

· Taking ownership of customer issues reported and seeing problems through to resolution.

· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

· Ensure all issues are properly logged.

Job Types: Full-time, Regular / Permanent

Salary: ₹100,000.00 - ₹150,000.00 per month

Benefits:
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Shift:
• Day shift

Application Question(s):
• Have you done any additional course related to Hardware support ?
• Do you have knowledge of Hardware and troubleshooting ?
• Do you have knowledge of Network Functioning and Troubleshooting
Company Name: MicroWorld Software Services Pvt. Ltd

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